Sergio Hirai, PMP

McKinney, Texas 75070                                                                               (214) 912-4163 ⦁ sergiohirai@hotmail.com

Trilingual, IT solutions-focused Senior Project Manager with a history of developing technology assets to deploy impactful and complex implementations to external clients. Success in driving full project using SLDC and Agile/Scrum methodologies; from concept, design, development, testing/QA, and delivery. Resourceful and diligent in uncovering opportunities to improve process efficiencies in IT and software development environments. Effective in client relations, mentoring, training, and communicating in a matrix organization, with technical and non-technical teams. Creates profitable companies by managing complex, multinational business relationships in North America, Europe, Latin America, and Asia. PMP Certified with an MBA. Fluent in Spanish, Portuguese, and English.

PMP – Scrum Master – ITIL Certified – Six Sigma Certified – CSM

 

De La Rue – Irving, Texas               Jul/2012 to present

Project Manager

Hand-picked to lead the project portfolio to main commercial banks and financial institutions, focusing on end-to-end software implementation and services offering. Projects range from $1 to $4 million covering the Americas region. Managed development and vendor resources in the US and UK. Maintained business relation with client’s teams and vendor resources across the globe.

·         Implemented largest cash management system software migration at major cash transport organization. Controlled contract, Statement of Work, development and delivery managing teams in the US and UK. Successfully generated $1.4M in Consulting Services. Reported key milestones on target and worked through several changes requests and scope change maintaining highest customer satisfaction.

·         Led software development (SDLC and Waterfall) and product development from scope negotiation to project closure in the $2 million enterprise system migration. Interfaced with IT and business VP and stakeholders to present, to negotiate change requests and define mitigation plans. Managed Agile development with 3^rd party vendors and contractors.

 

Microsoft Corporation – Irving, Texas              Jun/2002 to Apr/2012

Multinational corporation that develops, manufactures, licenses, and supports a wide range of software and services through its various product divisions with more than $108B in assets and 92K+ staff across the globe.

Tapped for leadership talents to direct multiple project and software releases including Service offerings and key products such as Windows, Office and subscription services across the Americas market. Managed entire product launch lifecycle, strategic planning, system requirements, product features, and user acceptance tests. Prepared and presented release status to key regional and global stakeholders (North America, Europe, and Asia) on go/no-go meetings with mitigation plans.

·         Orchestrated the launch of Windows 7 and Office 2010 product launch and product lifecycle for the Services PMO group (Enterprise, Consumer and Partner) managed project scope, costs, schedule, risk and communications across all countries in Latin America. Coordinated with global development team technical review and bug escalations from each customers and subsidiaries during beta and go-live implementations.

·         Spearheaded a multi-year CRM Dynamic and tools implementation to largest Contact Center managing change requests and financial resources completing project 7% below budget. Prepared business requirement document (BRD), request for proposal (RFP) and final implementation of statement of work (SOW) with vendor.

·         Led update to Microsoft.com and sub-pages web development in the Americas region. Developed business requirements, design and development managing teams across the globe in waterfall and SDLC methodology. Project increase software adoption for PC Safety products in 37% year over year.

·         Planned and launched paid services bringing a total $2.1 million in gain. Oversaw and managed paid services project from scoping business requirement to implementation and run management. Documented business and process rules working with IT, marketing and billing brokers in each country for system testing.

·         Increased Service reach and coverage in 15% by leading deployment of chat tool from project charter to user acceptance test. Controlled cost and resources with weekly gate meetings with developers.

Nokia Inc. – Irving, Texas              2000 to 2001

Multinational corporation that manufacturers mobile electronic devices with 132K+ employees in 120 countries.

Brought on board to build, present, and implement wireless games infrastructure in Latin America, a 65M wireless subscriber market.  Developed strategy, business plan, and technical requirements for location-based service for the US. Utilized advanced knowledge of E911 requirements and rollout to define target markets, P&L, business model, and route to market.  Employed superior negotiation talents to conduct effective negotiations with US and Latin American content providers and developers to deliver application and content to Nokia’s major affinity program.

·         Conducted effective market research of major US and Latin American wireless carriers to develop competitive analysis to guide company’s digital services expansion.

·         Partnered with sales and account managers to implement wireless game in Latin America. Prepared and delivered business proposals to Bell South International, Telefónica de España, and Verizon.

·         Led negotiations with content providers and developers in the US and Latin America to provide application and content to Nokia’s major affinity program; defined price and business model.

 

Acer Inc. – Sao Paulo, Brazil              1998 to 1999

Multinational technology corporation with more than $10 billion revenue in 2010 and leading PC manufacturer.

Selected for key managerial role to coordinate all marketing activities and lead product management. Expanded company marketing capabilities by developing distributor partnerships. Administered a $2M budget and coordinated all TV and newspaper marketing campaigns. Defined business case to launch direct online sales.

·         Increased two folds the company footprint by restructuring notebook distribution channel and fostering loyal distributor partnerships.

·         Boosted revenue approximately 10% through the implementation of Acer Direct, a direct phone sale system for Acer PCs, which enabled organization to access small businesses.

Master of Business Administration (MBA), Telecommunications ― University of Dallas – Dallas, Texas

Bachelor of Business Administration (BBA) ― University of Sao Paulo – Sao Paulo, Brazil

Additional Professional Development:

·         Certified Project Manager Professional (PMP)

·         Certified Scrum Master – Scrum Alliance (CSM)

·         ITIL Foundation v3 Certified

·         Microsoft Project 2010 Certified (MCST)

·         Certified Six Sigma Green Belt